Recently hosted a party and it was horribly disorganized--nothing was as it was said it would be, when my guests arrived--we had to wait for party bags as they weren't ready, the girl checking us in said to me and in front of my guests that she normally didn't check in parties and didn't really know how--and had me going from one teen employee to another to get what I needed. There is a true lack of training among the staff and the management was very crass and rude--it was shocking--especially when paying in excess of 300. to not only not be provided any customer service but to also be treated horribly. I WILL NEVER EVER purchase a party package from this facility again---I left feeling totally ripped off and the worst of it is that my child (the birthday child) witnessed the rudeness from the management and was utterly embarrassed. I can say it was a ONE OF A KIND experience and nothing I will ever repeat. Since it is the only skating ring in town--I will take my children for a skati